Frequently asked questions

Our pricing is simple and transparent - you pay per pound of laundry with no hidden fees. Prices start at $2.00/lb depending on your location. Pickup and delivery is always free!

Payment is easy and secure. We accept all major credit cards. You'll be charged after your laundry is weighed and before processing begins.

Yes, we have a 15lb minimum order to ensure we can provide the best service and keep delivery free. Most people have about 15-20lbs of laundry per week.

Having a card on file ensures a smooth, contactless experience. You won't be charged until after your laundry is weighed and you've confirmed the order.

Absolutely not! Your laundry is washed separately from other customers. We take care of your items individually to ensure the highest quality and hygiene standards.

We partner with vetted, professional local laundromats and cleaning facilities. All our partners use high-efficiency, eco-friendly machines and follow strict quality standards.

Our team checks pockets before washing. Any items found will be set aside and returned with your clean laundry. However, we recommend double-checking pockets yourself to be safe.

Standard turnaround is 48 hours or less. We also offer 24-hour rush delivery for those times when you need your clothes back faster.

No problem! You can opt for contactless delivery where we'll leave your clean laundry at your door. Just let us know your preference when booking.

The average person generates about 10-15lbs of laundry per week. A household of 2-3 people typically has around 20-30lbs weekly.

We recommend washing sheets every 1-2 weeks for optimal hygiene. Add them to your regular laundry order - we handle bedding too!

Yes! New clothes can contain residual chemicals from manufacturing and shipping. We recommend washing new items before wearing them for the first time.