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Our customer service team is here to help you with any questions you might have about our laundry service.
Book Now1Stop FAQ
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These are the most commonly asked questions by you - our customers. If you can't find the answer you're looking for, don't hesitate to contact us!
Our pricing is simple and transparent - you pay per pound of laundry with no hidden fees. Prices start at $2.00/lb depending on your location. Pickup and delivery is always free!
Absolutely not! Your laundry is washed separately from other customers. We take care of your items individually to ensure the highest quality and hygiene standards.
Yes! We offer recurring appointment options for weekly, bi-weekly, or monthly pickups. This ensures you never have to think about scheduling laundry again. Check out our Recurring Appointments page for more details.
Standard turnaround is 48 hours or less. We also offer 24-hour rush delivery for those times when you need your clothes back faster.
No problem! You can opt for contactless delivery where we'll leave your clean laundry at your door. Just let us know your preference when booking.
We partner with vetted, professional local laundromats and cleaning facilities. All our partners use high-efficiency, eco-friendly machines and follow strict quality standards.
Payment is easy and secure. We accept all major credit cards. You'll be charged after your laundry is weighed and before processing begins.
Yes, we have a 15lb minimum order to ensure we can provide the best service and keep delivery free. Most people have about 15-20lbs of laundry per week.
Having a card on file ensures a smooth, contactless experience. You won't be charged until after your laundry is weighed and you've confirmed the order.
Simply bag your dirty laundry in any disposable or reusable bag. Make sure to remove any items you don't want washed and check pockets for valuables.
Leave your bagged laundry outside your door about 15 minutes before your scheduled pickup time. Our driver will collect it and you'll receive a notification.
It's super easy! Book online, bag your laundry, leave it outside, and we handle the rest. You'll get real-time updates via text, and your fresh, folded laundry will be back within 48 hours.
We bring the laundromat to you! No more wasting hours waiting for machines. We pick up, professionally clean, carefully fold, and deliver right to your door - all with free pickup and delivery.
Our team checks pockets before washing. Any items found will be set aside and returned with your clean laundry. However, we recommend double-checking pockets yourself to be safe.
The average person generates about 10-15lbs of laundry per week. A household of 2-3 people typically has around 20-30lbs weekly.
We recommend washing sheets every 1-2 weeks for optimal hygiene. Add them to your regular laundry order - we handle bedding too!
Yes! New clothes can contain residual chemicals from manufacturing and shipping. We recommend washing new items before wearing them for the first time.
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Free pickup and delivery. 48-hour turnaround. Money-back guarantee.
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